Who are we?
What information is covered by this Privacy Notice?
What information do we collect from you?
We collect and use your private data to ensure that we are able to keep providing you with a luxury online retail experience. We retrieve your information directly when you register, proceed to a purchase, sign up to our newsletter or correspond with us.
We process information for certain legitimate business purposes where the processing enables us to enhance, modify, personalize or otherwise improve our services / communication for the benefit of our customers.
We may collect personal information (such as your name, postal and email address, telephone number, date of birth, title, payment information, health and other information) that you provide to us.
Technical information : IP address, login information, browser type and version, details of any website which has referred you to our website, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
Visit details : the websites you visit before and after our website, products you viewed or searched for; duration of visits to some pages, page interaction information (like scrolling, clicks, and mouseovers) and methods used to leave our page.
If you agree on cookies on your web browser, a cookie will be stored on your hard drive when you visit Maison Itho's website.
Cookies allow Maison Itho to collect your computer data, which may include your IP address, browser type, operating system, domain name, and the details of any website which has referred you to our website.
Cookies also allow us to recognize your computer while you are on Maison Itho's website, and to transfer you to the country of origin and language you selected when you visited our website the first time. This information is used to ensure and keep the quality of our service and to provide tracking and statistics regarding the use of our website.
How do we use your personal information?
We work on your order history to develop, market, sell or otherwise provide products, services or information to you.
We also process your name and contact details to provide you with copies of our newsletter or information about our products, partnerships, or other marketing or promotional information. We also process this information to make sure that you are not contacted by us if you wish that we do not to.
Using your personal information in this context is important for us :
● To fulfill our legal and/or contractual obligations to you. It is also in our legitimate
interests to provide you with the best possible customer experience online.
● To process your payments, protect and secure your transactions by detecting fraudulent or suspicious ones.
● To provide you with the products and services you have purchased from our webshop.
● To learn more about your purchase behavior and inform our product developers.
● To give you à good experience on our website and keep improving it.
● To evaluate the online activities of our website users.
● To understand and analyse our sales, and your needs and preferences.
● To handle exchanges or returns.
● To respond to requests or complaints.
We will only use your information with your consent when we contact you for marketing promotions via email, text or post, depending on your preferences. You can unsubscribe at any time by contacting us.
Sharing your data with third parties
Your personal information is intended for Maison Itho but may be shared with third parties in certain circumstances:
Our service providers: We use other companies, agents or contractors to perform services on our behalf or to assist us on our tasks. We may share personal information with the following categories of service provider:
● IT service providers, including for email archiving, mailing, billing and cloud-based services;
● Marketing, advertising and communications partners;
● External auditors and advisers;
● Other parties to whom we are authorized or required by law to disclose information.
However, we will only provide our service providers with personal information which is necessary for them to perform their services, and we require them not to use your information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal information secure.
Third parties permitted by law: in certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example police, regulators, government agencies or to judicial or administrative authorities), to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.
Third parties connected with business transfers: in case of a reorganization, restructuring, merger, acquisition or transfer of assets, where the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.
We will not sell your personal information to third parties.
Please note also that our website may, from time to time, contain links to and from the websites of our partners or affiliates. Before you submit any personal information to them, we recommend you to check their own privacy policies because we have no control over how they may use your personal information.
We will keep on communicating with you in the same way until you tell us otherwise. If you do nothing, we will assume that you are satisfied and wish that we continue to send you marketing communications in the same way.
You can manage your preferences online at any time. To manage your preferences please go to your www.maisonitho.com account.
How can you manage the information we hold about you?
As part of our commitment to our products and customers in which we provide premium customer service, and after you’ve provided consent, we customize your experience by sending promotional marketing communications only about exclusive offers and events that we believe you will be interested in. To manage your preferences :
● If you have an online account, you can manage your communication preferences by logging in to your account.
● You can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of our email communications.
● For assistance, please contact our Customer Service by email email@example.com or via whatsapp on +212 6 72 04 75 79
How Long does Maisonitho.com keep your information?
We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your data. After this period, your information will be permanently erased or otherwise irreversibly rendered anonymous.
We keep your personal data respecting the following principle: since you have purchased from our website we will retain your billing information until the end of the relevant accounting period according to Morocco’s tax laws.
When you proceed to a transaction, we will keep your payment details until the certification of the payment and the achievement of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment.
When you provide us with personal data in order to use the services of Maisonitho.com, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service.
Any changes occuring in the way we use your personal information or needs to get you notified about a change of the information we detain about you, we will specifically contact you.